One of Samanage’s value propositions is that it lends organizations bigger visibility on issues and incidents; very well, we think The seller should really lengthen the visibility pitch to its asset management.
Samanage offers a attribute-prosperous suite tailored to streamline IT functions, from incident management and asset monitoring to expertise base and self-assistance portals. Its intuitive interface and seamless integration capabilities help it become a pretty choice for enterprises searching for to improve their IT assistance procedures.
The agent can see all ongoing, pending, and resolved incidents in the principle see. It might be totally configured to instantly show facts that matters: because of dates, sender, receiver… so there’s no really need to click on Every single incident when prioritizing.
This certification is granted to products that offer Primarily significant degree of person experience. We evaluated how quick it truly is to start working with Samanage And the way properly-made its interface and characteristics are to facilitate the do the job system. Soon after some time spent dealing with the software we found their interface quite simple to be aware of.
We examined dozens of responses from precise customers of Samanage and found out a few steady favourable issues customers like relating to this service. One particular is its user-pleasant UI. “Its person portal is intuitive and easy adequate for close consumers,” stated Mike, a junior IT administrator from an organization that uses Samanage on frequent basis.
In the meantime, the asset management provides you with an entire view on the asset’s lifecycle from its purchase to disposal. It pays to trace enterprise laptops and mobile products by means of Group Policy or Area Login Scripts especially if you’re applying a BYOD (provide your personal system) policy. You could speedily see vital info to the asset, such as, effectiveness, locale, and specs.
This presents providers Considerably agility to scale their help infrastructure as company expands or contracts. The seller presents a quotation based upon the amount of aid agents and asset devices. Irrespective of whether you have got five or five hundred agents, your pricing approach might be tailored to match your IT operational scale.
We also discovered that numerous high-degree IT experts like Samanage’s asset tracking capabilities. “It’s easy to deploy it through GPO,” admitted Harvey, a procedure analyst from a sizable organization.
The agent’s identify is mechanically crammed in, whilst he / she assigns the title, limited description, and recipient. The agent can also pick out the category or subcategory, the last remaining exclusive to Samanage as far as We all know.
“For twenty years, SolarWinds has been devoted to which makes it search uncomplicated by arming technological know-how pros Using the effective equipment they need to clear up currently’s IT management difficulties. We do that by responding to nicely-understood, everyday complications depending on input and feedback from our prospects plus the IT industry experts that we serve,” stated Kevin Thompson, Main Government Officer, SolarWinds.
Samanage delivers extensive support choices, together with on the web resources, knowledgebase article content, and committed consumer support channels. Customers can obtain 24/7 technological help, ensuring well timed assistance and backbone of any problems which will come up.
Nonetheless, he also gives in-depth testimonials on an array of program methods that can help corporations come across acceptable options for them. As a result of his work, he aims to assist businesses develop a far more tech-forward approach to their functions and overcome their SaaS-similar troubles.
Reach out to our workforce of authorities, and let us guide you in identifying no matter whether Samanage is the right match for your personal Business's IT company management requirements.
There’s almost nothing exclusive about the Information Foundation–search, tags, edit, documentation are all normal capabilities–except to claim that it’s backed by a trusted ITIL-compliant backend.
The insights we gain from engaging with them, in areas like our THWACK on the net Group, permit us to construct items that clear up perfectly-understood IT management problems in ways in which technology experts want them solved. This give attention to the consumer and motivation to excellence in conclusion-to-conclusion hybrid IT general performance administration has founded SolarWinds as a globally leader in network administration software and MSP options. read more Learn more right now at .